Shipping policy
This Shipping Policy ("Policy") applies to all orders placed with YOGEE Beauty And Wellness Pvt Ltd ("Company," "we," "us," or "our") through our website. We are committed to providing a seamless and efficient shipping experience for our customers. Please read this Policy carefully before placing an order. By placing an order, you agree to be bound by the terms of this Policy.
1. Order Processing
1.1 Order Confirmation : Once you place an order, you will receive an order confirmation email containing the details of your order. Please review the order details carefully and promptly contact us if you notice any errors.
1.2 Order Processing Time : We strive to process and ship orders as quickly as possible. The estimated delivery time for your order is usually 3 to 5 days and it will be indicated during the checkout process. Please note that the processing time may vary depending on the availability of the product and other factors.
2. Shipping Methods and Delivery
2.1 Shipping Methods : We offer various shipping methods for domestic and international orders. The available shipping options will be presented to you during the checkout process. Please select the desired shipping method that best suits your needs.
2.2 Shipping Charges : Shipping charges will be calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process.
2.3 Shipment Tracking : Once your order is shipped, we will provide you with a tracking number or a link to track the status of your shipment. You can use this information to monitor the progress of your delivery.
2.4 Delivery Time : The estimated delivery time for your order will depend on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays.
3. International Shipping
3.1 Customs and Duties : For international orders, please be aware that customs duties, taxes, and fees may apply. These additional charges are the responsibility of the recipient and may be collected at the time of delivery. We recommend contacting your local customs office for more information about the customs regulations and fees applicable to your country.
3.2 Customs Delays : Customs procedures may occasionally cause delays in the delivery of your order. While we make every effort to ensure a smooth customs clearance process, we cannot guarantee specific delivery dates for international orders.
4. Order Tracking and Support
4.1 Tracking Your Order : Once your order is shipped, you will receive a tracking number or a link to track the status of your shipment. If you have any questions or concerns regarding the tracking of your order, please contact our customer support team.
4.2 Customer Support : Our dedicated customer support team is available to assist you with any inquiries or issues related to your order or shipment. Please contact us through the provided contact information, and we will be happy to assist you.
5. Order Changes and Cancellations
5.1 Order Modifications : If you need to make changes to your order, such as updating the shipping address or adding/removing items, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but please note that changes may not be possible once the order has been processed or shipped.
5.2 Order Cancellations : If you wish to cancel your order, please contact us immediately. We will do our best to cancel the order if it has not been shipped. If the order has already been shipped, you may need to follow our Return Policy for further instructions.
6. Shipping Restrictions
6.1 Restricted Items : Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We comply with all applicable shipping restrictions and reserve the right to refuse or cancel orders for restricted items.
6.2 International Shipping Limitations : We may have limitations on shipping to certain countries or regions due to logistical or legal reasons. If we are unable to ship to your location, we will notify you and provide a full refund for the affected order.
7. Lost or Damaged Shipments
7.1 Lost Shipments : In the rare event that your shipment is lost during transit, please contact us immediately. We will initiate a thorough investigation with the shipping carrier and work towards resolving the issue promptly.
7.2 Damaged Shipments : If your shipment arrives damaged, please contact us within 7 days of receipt. We may request supporting documentation, such as photographs of the damaged package or items, to facilitate the resolution process.
8. Governing Law and Jurisdiction
8.1 Governing Law : This Shipping Policy shall be governed by and construed in accordance with the laws of Maharashtra Jurisdiction, without regard to its conflict of laws principles.
8.2 Dispute Resolution : Any dispute arising out of or in connection with this Shipping Policy shall be resolved through good faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of MCA. Each party shall bear its own costs related to arbitration.
9. Changes to this Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy or our shipping practices, please contact us at care@theyogez.com. We will respond to your inquiry as soon as reasonably possible.