Refund policy
This Refund Policy ("Policy") applies to all purchases made from YOGEE Beauty And Wellness Pvt Ltd ("Company," "we," "us," or "our") through our website. We want you to be completely satisfied with your purchase, and we strive to provide a fair and transparent refund process. Please read this Policy carefully before making a purchase. By making a purchase, you agree to be bound by the terms of this Policy.
1. Eligibility for Refunds
1.1 Product Eligibility : Refunds may be available for eligible products purchased directly from our website. Some products may be excluded from our refund policy, such as downloadable digital content, gift cards, or perishable items. Any exclusions will be clearly stated on the product page.
1.2 Condition of Return : To be eligible for a refund, the product must be returned in its original condition, unused, unopened, and with all original packaging and tags intact. We reserve the right to refuse a refund if the returned product does not meet these requirements.
2. Refund Process
2.1 Initiation of Refund : To initiate a refund, please contact our customer support team within 7 days of receiving the product. Provide the order details and a reason for the refund request. We will guide you through the refund process and provide instructions for returning the product, if applicable.
2.2 Return Shipping : If a return is required, you will be responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and ensuring the package to ensure its safe return.
2.3 Refund Method : Refunds will be issued using the original payment method used for the purchase. If the original payment method is not available, we may issue the refund in the form of store credit or an alternative payment method.
2.4 Refund Amount : The refund amount will be equal to the purchase price of the returned product, minus any applicable restocking fees or shipping charges. If the product was purchased during a promotional period or with a discount, the refund amount may be adjusted to reflect the actual amount paid.
3. Refund Processing Time
3.1 Processing Time : Once we receive the returned product, we will inspect it and process the refund within 7 days. The actual time it takes for the refund to be credited to your account may vary depending on your financial institution or payment method.
3.2 Notification : We will notify you via email once the refund has been processed. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.
4. Non-Refundable Items and Services
4.1 Non-Refundable Items : Certain items or services may not be eligible for a refund, as indicated on the product page or during the purchase process. This may include personalized or customized products, services with specific expiration dates, or items purchased from third-party sellers.
4.2 Digital Content : Due to the nature of digital content, including but not limited to downloadable files or access to online services, refunds for digital purchases may be limited or not available. Please carefully review the product description and specifications before making a digital purchase.
5. Faulty or Defective Products
5.1 Warranty : If a product is faulty or defective, please contact our customer support team within 7 days of receiving the product. We may offer a replacement, repair, or refund, depending on the nature of the issue and the availability of the product.
5.2 Return Shipping : In the case of a faulty or defective product, we will provide a prepaid shipping label or arrange for the return shipping at our expense.
6. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or our refund process, please contact us at care@theyogez.com. We will respond to your inquiry as soon as reasonably possible.